zachd [MSFT]
Joined: 10 Sep 2007
Posts: 35
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 Windows Media Player 11 Crash (APPCRASH), Vista 32-bit
Your DRM cache is corrupt, I'd think - does resetting it--
http://support.microsoft.com/kb/891664/en-us
get your system working again? =\
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
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"drewmerl" <drewmerl RemoveThis @discussions.microsoft.com> wrote in message
news:5128C51A-AB6E-4587-82EB-2E3471C30B54@microsoft.com...
> Hello to all.
>
> Just today (20070108) WMP 11 will not work. I can try a local video or
> audio
> file and it will stop working. I can try one linked from the internet or
> via
> streaming (such as a radio station) and it will not work.
>
> WMP 11 worked perfectly prior to today. I have only installed two programs
> within the last month, Polar Personal Trainer 5 and OutSync for Facebook.
> Both operated fine and did not affect the functionality of WMP 11.
>
> I'm a tech-support novice so I did the basics. I checked via 'dxdiag.exe'
> to
> see if there were any issues. The only thing that I could find was that
> since
> I'm using an older computer/motherboard was the following:
>
> "The file cmuda.sys is not digitally signed, which means that it has not
> been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may
> be
> able to get a WHQL logo'd driver from the hardware manufacturer."
>
> Here is my system information:
> Time of this report: 1/8/2008, 11:42:57
> Machine name: DREWMERL-SOHO
> Operating System: Windows VistaT Ultimate (6.0, Build
> 6000)(6000.vista_gdr.071009-1548)
> Language: English (Regional Setting: English)
> System Manufacturer: PCCHIPS
> System Model: T12
> BIOS: Default System BIOS
> Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
> Memory: 2814MB RAM
> Page File: 1181MB used, 4645MB available
> Windows Dir: C:\Windows
> DirectX Version: DirectX 10
> DX Setup Parameters: Not found
> DxDiag Version: 6.00.6000.16386 32bit Unicode
>
> Next I uninstalled the last two programs and did a cleaning via Windows
> Live
> Vista online.
>
> When that didn't work I did a System Restore to before the installations.
>
> When that didn't work I defaulted to online searches, but nothing I found
> besides a few threads gave me any direction.
>
> Here is the crash report:
>
> Product
> Windows Media Player
>
> Problem
> Stopped working
>
> Date
> 1/8/2008 11:24 AM
>
> Status
> Not Reported
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6000.6344
> Application Timestamp: 46e5f12e
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 46df06da
> Exception Code: c0000005
> Exception Offset: 000b453b
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 2625
> Additional Information 2: 5aff434a35c5abb73044adce0566390e
> Additional Information 3: f6de
> Additional Information 4: fdfbef547e120a9ef89e628974d47e3e
>
> I only have one monitor running, two hard drives (one interntal eSATA and
> external USB backup), memory, OS and processor are listed above.
>
> It will start to play any media and then hang...show the "Windows Media
> Player has stopped working..." it will run for a few seconds and then
> present
> the 'close program' button.
>
> I do have Office 2007 Ultimate, Nero bloat 8 and Adobe Web/Production
> Suite
> installed. I do not have iTunes, Zune or any other player installed.
>
> Thank you for any help/advice you can offer.
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