Nancy wrote:
> Gerry,
>
> I have repeatedly scanned my computerformalware and viruses and
> none of the scans have shown anything. The computer was also
> scanned with a Linux based program when it was in the shop for the
> HD replacement (under warranty) and when in the shop for the memory
> upgrade two weeks ago. The repair shop's scan showed no malware /
> viruses. I am revisiting every possibility once again to see if
> there is something that has been overlooked. I do things very
> thoroughly and to overlook the malware / virsus possibility when
> revisiting every other possibility would not be keeping to my
> standards. I even checked the devise drivers once again to make
> sure they are not the cuilprit. malware and viruses will be
> checked again just to be thorough - I doubt they are there, but it
> is something I will continue to look into until this problem is
> solved.
>
> I'm about to download and run Hijack This and I will post it to
> their forum and email you a copy of it as requested.
>
> I wish there were an error message when it freezes - it would help
> to have a starting point in where to look. I have used AOL and MSN
> Messenger since I got this computerfebruary 2005 (and on my old
> computer for many years) The problem started in september. Since
> the freeze started happening, I upgraded MS Messenger - and for a
> time had it off and the computer still froze so I started using it
> again (sorry - forgot to mention that) I think I have it narrowed
> down to NAV being the problem if it is software related (although,
> once again, everything will be repeatedly checked until I find the
> solution)
>

Did you ever have them replace the power supply as suggested?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Nancy wrote:
> Gerry,
>
> I have repeatedly scanned my computerformalware and viruses and
> none of the scans have shown anything. The computer was also
> scanned with a Linux based program when it was in the shop for the
> HD replacement (under warranty) and when in the shop for the memory
> upgrade two weeks ago. The repair shop's scan showed no malware /
> viruses. I am revisiting every possibility once again to see if
> there is something that has been overlooked. I do things very
> thoroughly and to overlook the malware / virsus possibility when
> revisiting every other possibility would not be keeping to my
> standards. I even checked the devise drivers once again to make
> sure they are not the cuilprit. malware and viruses will be
> checked again just to be thorough - I doubt they are there, but it
> is something I will continue to look into until this problem is
> solved.
>
> I'm about to download and run Hijack This and I will post it to
> their forum and email you a copy of it as requested.
>
> I wish there were an error message when it freezes - it would help
> to have a starting point in where to look. I have used AOL and MSN
> Messenger since I got this computerfebruary 2005 (and on my old
> computer for many years) The problem started in september. Since
> the freeze started happening, I upgraded MS Messenger - and for a
> time had it off and the computer still froze so I started using it
> again (sorry - forgot to mention that) I think I have it narrowed
> down to NAV being the problem if it is software related (although,
> once again, everything will be repeatedly checked until I find the
> solution)
>

Did you ever have them replace the power supply as suggested?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Gerry,

I've used CWshredder at Trend Micro and it has not detected anything (I will
try it again just to be thorough) I just finished running antispyware and
NAV in safe mode and nothing detected. I emailed you the HijackThis log that
I did right after I installed it and then again right after rebooting after
running NAV and antispyware in safe mode. I will also post the log on the
Hijack this forum - although I did not see anything in it myself.
Everything I did previously, I would have been shocked if I had malware or a
virus. Like I stated, this is just to be thorough.

I did increase the pagefile size instead of letting windows handle it - is
this a good idea or not? With as much memory the computer has, should this
be necessary? Computer does seem to be running faster (and it was pretty
fast before)





"Gerry Cornell" wrote:

> Nancy
>
> I have not used CWShredder but it detects a small group of malware the other
> anti-spyware programmes may not.
> http://www.intermute.com/products/cwshredder.html
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "Nancy" <Nancy.DeleteThis@discussions.microsoft.com> wrote in message
> news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> > Gerry,
> >
> > I have repeatedly scanned my computerformalware and viruses and none of
> > the
> > scans have shown anything. The computer was also scanned with a Linux
> > based
> > program when it was in the shop for the HD replacement (under warranty)
> > and
> > when in the shop for the memory upgrade two weeks ago. The repair shop's
> > scan showed no malware / viruses. I am revisiting every possibility once
> > again to see if there is something that has been overlooked. I do things
> > very thoroughly and to overlook the malware / virsus possibility when
> > revisiting every other possibility would not be keeping to my standards.
> > I
> > even checked the devise drivers once again to make sure they are not the
> > cuilprit. malware and viruses will be checked again just to be
> > thorough -
> > I doubt they are there, but it is something I will continue to look into
> > until this problem is solved.
> >
> > I'm about to download and run Hijack This and I will post it to their
> > forum
> > and email you a copy of it as requested.
> >
> > I wish there were an error message when it freezes - it would help to have
> > a
> > starting point in where to look. I have used AOL and MSN Messenger since
> > I
> > got this computerfebruary 2005 (and on my old computer for many years)
> > The
> > problem started in september. Since the freeze started happening, I
> > upgraded
> > MS Messenger - and for a time had it off and the computer still froze so I
> > started using it again (sorry - forgot to mention that) I think I have it
> > narrowed down to NAV being the problem if it is software related
> > (although,
> > once again, everything will be repeatedly checked until I find the
> > solution)
> >
> > Thanks again,
> >
> >
> >
> >
> >
> >
> 6 N/A YOUR-03667082DE
>
>
>

Nancy

I have not used CWShredder but it detects a small group of malware the other
anti-spyware programmes may not.
http://www.intermute.com/products/cwshredder.html

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Nancy" <Nancy.RemoveThis@discussions.microsoft.com> wrote in message
news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> Gerry,
>
> I have repeatedly scanned my computerformalware and viruses and none of
> the
> scans have shown anything. The computer was also scanned with a Linux
> based
> program when it was in the shop for the HD replacement (under warranty)
> and
> when in the shop for the memory upgrade two weeks ago. The repair shop's
> scan showed no malware / viruses. I am revisiting every possibility once
> again to see if there is something that has been overlooked. I do things
> very thoroughly and to overlook the malware / virsus possibility when
> revisiting every other possibility would not be keeping to my standards.
> I
> even checked the devise drivers once again to make sure they are not the
> cuilprit. malware and viruses will be checked again just to be
> thorough -
> I doubt they are there, but it is something I will continue to look into
> until this problem is solved.
>
> I'm about to download and run Hijack This and I will post it to their
> forum
> and email you a copy of it as requested.
>
> I wish there were an error message when it freezes - it would help to have
> a
> starting point in where to look. I have used AOL and MSN Messenger since
> I
> got this computerfebruary 2005 (and on my old computer for many years)
> The
> problem started in september. Since the freeze started happening, I
> upgraded
> MS Messenger - and for a time had it off and the computer still froze so I
> started using it again (sorry - forgot to mention that) I think I have it
> narrowed down to NAV being the problem if it is software related
> (although,
> once again, everything will be repeatedly checked until I find the
> solution)
>
> Thanks again,
>
>
>
>
>
>
6 N/A YOUR-03667082DE

Nancy

I have not used CWShredder but it detects a small group of malware the other
anti-spyware programmes may not.
http://www.intermute.com/products/cwshredder.html

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"Nancy" <Nancy.TakeThisOut@discussions.microsoft.com> wrote in message
news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> Gerry,
>
> I have repeatedly scanned my computerformalware and viruses and none of
> the
> scans have shown anything. The computer was also scanned with a Linux
> based
> program when it was in the shop for the HD replacement (under warranty)
> and
> when in the shop for the memory upgrade two weeks ago. The repair shop's
> scan showed no malware / viruses. I am revisiting every possibility once
> again to see if there is something that has been overlooked. I do things
> very thoroughly and to overlook the malware / virsus possibility when
> revisiting every other possibility would not be keeping to my standards.
> I
> even checked the devise drivers once again to make sure they are not the
> cuilprit. malware and viruses will be checked again just to be
> thorough -
> I doubt they are there, but it is something I will continue to look into
> until this problem is solved.
>
> I'm about to download and run Hijack This and I will post it to their
> forum
> and email you a copy of it as requested.
>
> I wish there were an error message when it freezes - it would help to have
> a
> starting point in where to look. I have used AOL and MSN Messenger since
> I
> got this computerfebruary 2005 (and on my old computer for many years)
> The
> problem started in september. Since the freeze started happening, I
> upgraded
> MS Messenger - and for a time had it off and the computer still froze so I
> started using it again (sorry - forgot to mention that) I think I have it
> narrowed down to NAV being the problem if it is software related
> (although,
> once again, everything will be repeatedly checked until I find the
> solution)
>
> Thanks again,
>
>
>
>
>
>
6 N/A YOUR-03667082DE

Gerry,

I've used CWshredder at Trend Micro and it has not detected anything (I will
try it again just to be thorough) I just finished running antispyware and
NAV in safe mode and nothing detected. I emailed you the HijackThis log that
I did right after I installed it and then again right after rebooting after
running NAV and antispyware in safe mode. I will also post the log on the
Hijack this forum - although I did not see anything in it myself.
Everything I did previously, I would have been shocked if I had malware or a
virus. Like I stated, this is just to be thorough.

I did increase the pagefile size instead of letting windows handle it - is
this a good idea or not? With as much memory the computer has, should this
be necessary? Computer does seem to be running faster (and it was pretty
fast before)





"Gerry Cornell" wrote:

> Nancy
>
> I have not used CWShredder but it detects a small group of malware the other
> anti-spyware programmes may not.
> http://www.intermute.com/products/cwshredder.html
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "Nancy" <Nancy.TakeThisOut@discussions.microsoft.com> wrote in message
> news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> > Gerry,
> >
> > I have repeatedly scanned my computerformalware and viruses and none of
> > the
> > scans have shown anything. The computer was also scanned with a Linux
> > based
> > program when it was in the shop for the HD replacement (under warranty)
> > and
> > when in the shop for the memory upgrade two weeks ago. The repair shop's
> > scan showed no malware / viruses. I am revisiting every possibility once
> > again to see if there is something that has been overlooked. I do things
> > very thoroughly and to overlook the malware / virsus possibility when
> > revisiting every other possibility would not be keeping to my standards.
> > I
> > even checked the devise drivers once again to make sure they are not the
> > cuilprit. malware and viruses will be checked again just to be
> > thorough -
> > I doubt they are there, but it is something I will continue to look into
> > until this problem is solved.
> >
> > I'm about to download and run Hijack This and I will post it to their
> > forum
> > and email you a copy of it as requested.
> >
> > I wish there were an error message when it freezes - it would help to have
> > a
> > starting point in where to look. I have used AOL and MSN Messenger since
> > I
> > got this computerfebruary 2005 (and on my old computer for many years)
> > The
> > problem started in september. Since the freeze started happening, I
> > upgraded
> > MS Messenger - and for a time had it off and the computer still froze so I
> > started using it again (sorry - forgot to mention that) I think I have it
> > narrowed down to NAV being the problem if it is software related
> > (although,
> > once again, everything will be repeatedly checked until I find the
> > solution)
> >
> > Thanks again,
> >
> >
> >
> >
> >
> >
> 6 N/A YOUR-03667082DE
>
>
>

I have almost exactly the same problem with my Acer laptop. I thought it was
my memory upgrade, but it only happens when my computer is active on the
network. It never happens when I am running my CAD programs that use much
more memory.

Does this happen at all when your computer is not sending network traffic?

"Nancy" wrote:

> Gerry,
>
> I've used CWshredder at Trend Micro and it has not detected anything (I will
> try it again just to be thorough) I just finished running antispyware and
> NAV in safe mode and nothing detected. I emailed you the HijackThis log that
> I did right after I installed it and then again right after rebooting after
> running NAV and antispyware in safe mode. I will also post the log on the
> Hijack this forum - although I did not see anything in it myself.
> Everything I did previously, I would have been shocked if I had malware or a
> virus. Like I stated, this is just to be thorough.
>
> I did increase the pagefile size instead of letting windows handle it - is
> this a good idea or not? With as much memory the computer has, should this
> be necessary? Computer does seem to be running faster (and it was pretty
> fast before)
>
>
>
>
>
> "Gerry Cornell" wrote:
>
> > Nancy
> >
> > I have not used CWShredder but it detects a small group of malware the other
> > anti-spyware programmes may not.
> > http://www.intermute.com/products/cwshredder.html
> >
> > --
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> >
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> > "Nancy" <Nancy DeleteThis @discussions.microsoft.com> wrote in message
> > news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> > > Gerry,
> > >
> > > I have repeatedly scanned my computerformalware and viruses and none of
> > > the
> > > scans have shown anything. The computer was also scanned with a Linux
> > > based
> > > program when it was in the shop for the HD replacement (under warranty)
> > > and
> > > when in the shop for the memory upgrade two weeks ago. The repair shop's
> > > scan showed no malware / viruses. I am revisiting every possibility once
> > > again to see if there is something that has been overlooked. I do things
> > > very thoroughly and to overlook the malware / virsus possibility when
> > > revisiting every other possibility would not be keeping to my standards.
> > > I
> > > even checked the devise drivers once again to make sure they are not the
> > > cuilprit. malware and viruses will be checked again just to be
> > > thorough -
> > > I doubt they are there, but it is something I will continue to look into
> > > until this problem is solved.
> > >
> > > I'm about to download and run Hijack This and I will post it to their
> > > forum
> > > and email you a copy of it as requested.
> > >
> > > I wish there were an error message when it freezes - it would help to have
> > > a
> > > starting point in where to look. I have used AOL and MSN Messenger since
> > > I
> > > got this computerfebruary 2005 (and on my old computer for many years)
> > > The
> > > problem started in september. Since the freeze started happening, I
> > > upgraded
> > > MS Messenger - and for a time had it off and the computer still froze so I
> > > started using it again (sorry - forgot to mention that) I think I have it
> > > narrowed down to NAV being the problem if it is software related
> > > (although,
> > > once again, everything will be repeatedly checked until I find the
> > > solution)
> > >
> > > Thanks again,
> > >
> > >
> > >
> > >
> > >
> > >
> > 6 N/A YOUR-03667082DE
> >
> >
> >

I have almost exactly the same problem with my Acer laptop. I thought it was
my memory upgrade, but it only happens when my computer is active on the
network. It never happens when I am running my CAD programs that use much
more memory.

Does this happen at all when your computer is not sending network traffic?

"Nancy" wrote:

> Gerry,
>
> I've used CWshredder at Trend Micro and it has not detected anything (I will
> try it again just to be thorough) I just finished running antispyware and
> NAV in safe mode and nothing detected. I emailed you the HijackThis log that
> I did right after I installed it and then again right after rebooting after
> running NAV and antispyware in safe mode. I will also post the log on the
> Hijack this forum - although I did not see anything in it myself.
> Everything I did previously, I would have been shocked if I had malware or a
> virus. Like I stated, this is just to be thorough.
>
> I did increase the pagefile size instead of letting windows handle it - is
> this a good idea or not? With as much memory the computer has, should this
> be necessary? Computer does seem to be running faster (and it was pretty
> fast before)
>
>
>
>
>
> "Gerry Cornell" wrote:
>
> > Nancy
> >
> > I have not used CWShredder but it detects a small group of malware the other
> > anti-spyware programmes may not.
> > http://www.intermute.com/products/cwshredder.html
> >
> > --
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> >
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> > "Nancy" <Nancy RemoveThis @discussions.microsoft.com> wrote in message
> > news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> > > Gerry,
> > >
> > > I have repeatedly scanned my computerformalware and viruses and none of
> > > the
> > > scans have shown anything. The computer was also scanned with a Linux
> > > based
> > > program when it was in the shop for the HD replacement (under warranty)
> > > and
> > > when in the shop for the memory upgrade two weeks ago. The repair shop's
> > > scan showed no malware / viruses. I am revisiting every possibility once
> > > again to see if there is something that has been overlooked. I do things
> > > very thoroughly and to overlook the malware / virsus possibility when
> > > revisiting every other possibility would not be keeping to my standards.
> > > I
> > > even checked the devise drivers once again to make sure they are not the
> > > cuilprit. malware and viruses will be checked again just to be
> > > thorough -
> > > I doubt they are there, but it is something I will continue to look into
> > > until this problem is solved.
> > >
> > > I'm about to download and run Hijack This and I will post it to their
> > > forum
> > > and email you a copy of it as requested.
> > >
> > > I wish there were an error message when it freezes - it would help to have
> > > a
> > > starting point in where to look. I have used AOL and MSN Messenger since
> > > I
> > > got this computerfebruary 2005 (and on my old computer for many years)
> > > The
> > > problem started in september. Since the freeze started happening, I
> > > upgraded
> > > MS Messenger - and for a time had it off and the computer still froze so I
> > > started using it again (sorry - forgot to mention that) I think I have it
> > > narrowed down to NAV being the problem if it is software related
> > > (although,
> > > once again, everything will be repeatedly checked until I find the
> > > solution)
> > >
> > > Thanks again,
> > >
> > >
> > >
> > >
> > >
> > >
> > 6 N/A YOUR-03667082DE
> >
> >
> >

Nancy,

Have you found an answer to your problem yet? I am experiencing a similar
problem that I have positively linked to Norton Antivirus. My computer would
freeze in the same manner that you described, usually during processes that
involve sustained disk writes. When I disable the NAV services, the problem
goes away.

You can disable the services from the Services tab in msconfig (Start/Run,
msconfig.exe). Disable all services that start with "Norton" and "Symantec."
Of course, this leaves your system unprotected from viruses and is only a
temporary measure. Once you determine whether or not it makes a difference,
depending on the outcome, reinstall NAV or another AV product.

If you choose to do this, please let me know how it turns out.

Rick S.


"Nancy" wrote:

> I have ran every scan for viruses and malware. My computer is clean. HD
> crashed a month ago (new computer, under warranty) so new HD was reformatted
> and windows reinsalled (by HP authorized repair station) Problem started
> occuring before the old HD crashed so it does not appear to be HD related.
> repair station also ran antivirus and spyware scanners and found nothing.
> They also checked all the hardware and found no problem. Previously system
> froze randomly every few days to few weeks. It is now occuring every 1-2
> days. Computer was new in february 2005 and started freezing in september
> (once a day at random times and never on startup) ctrl-alt-del does not
> work when frozen - I have to power off. It reboots fine. freezing never
> happens at restart - and does not matter what programs are running. I
> contaced HP and did everything they suggested including checking for
> conflicts, limiting startup programs, checking every hardware installed,
> running scandisk and defrag (200gig HD 94% free space) I only use one
> antivirus program and have tried different anti-spyware programs and
> uninstalling the old ones thinking there may be a conflict (doesn't matter -
> freeze happens no matter what) I scan for viruses and spyware every day
> (Norton - and online scans at trendmicro and pandasoft regularly) I have
> checked the security on my computer at various sites and it says my computer
> is extremely secure. Recently upgraded RAM thinking it may be a memory
> problem (went from 512MB to 1.5gig) processor is 3.2gig I connect wireless
> on an extremely secure router (and have since july - problem did not start
> until september) None of my files are shared and intrusion detection is very
> secure. Computer freezes at random times with different programs - does
> not seem to be ryhme or reason to it. Ran eventvwr after restart and does
> not seem to show a problem. There is no conflict when I check for hardware
> conflicts. I made sure my wireless network connection is the only one
> enabled. Techs cannot find any problem and I did everything HP online
> support suggested. ALL of my windows (XP home) updates are installed -
> including the optional updates. This problem continues even with the newly
> formatted new HD so I don't believe it's the HD or corrupt windows. SP2 if
> that matters. When it freezes, there is no error screen or no way to get to
> the task manager - must power off to reboot.
>
> Here is the specs on the computer:
>
> HP Pavilion a820n desktop WinXP SP2 (completely updated)
> 3.2gig processor
> 1.5gig RAM (just upgraded from 512MB)
> 200gig HD (94% free)
>
> Only hardware upgrades since new was the wireless card (linksys) and the new
> HD after the HD hardware failure (repair station installed, formatted and
> they reinstalled the wireless software) and the 1gig RAM although problems
> started before the new HD and the RAM upgrade.
>
> Freezes even happen within a few hours of running scandisk / defrag and
> knowing there is no viruses or malware (I was completely scanning everything
> when it first started freezing thinking it was viral related) I am a fanatic
> keeping viruses, adware, and spyware out (repair station says my computer is
> the cleanest they've seen)
>
> I am out of ideas on what could be wrong and how to fix. Every time I
> thought I found the problem, it continues to freeze up. Never more than once
> a day (so far anyway) Minutes to a couple of days after reboot (usually at
> least several hours)

Nancy,

Have you found an answer to your problem yet? I am experiencing a similar
problem that I have positively linked to Norton Antivirus. My computer would
freeze in the same manner that you described, usually during processes that
involve sustained disk writes. When I disable the NAV services, the problem
goes away.

You can disable the services from the Services tab in msconfig (Start/Run,
msconfig.exe). Disable all services that start with "Norton" and "Symantec."
Of course, this leaves your system unprotected from viruses and is only a
temporary measure. Once you determine whether or not it makes a difference,
depending on the outcome, reinstall NAV or another AV product.

If you choose to do this, please let me know how it turns out.

Rick S.


"Nancy" wrote:

> I have ran every scan for viruses and malware. My computer is clean. HD
> crashed a month ago (new computer, under warranty) so new HD was reformatted
> and windows reinsalled (by HP authorized repair station) Problem started
> occuring before the old HD crashed so it does not appear to be HD related.
> repair station also ran antivirus and spyware scanners and found nothing.
> They also checked all the hardware and found no problem. Previously system
> froze randomly every few days to few weeks. It is now occuring every 1-2
> days. Computer was new in february 2005 and started freezing in september
> (once a day at random times and never on startup) ctrl-alt-del does not
> work when frozen - I have to power off. It reboots fine. freezing never
> happens at restart - and does not matter what programs are running. I
> contaced HP and did everything they suggested including checking for
> conflicts, limiting startup programs, checking every hardware installed,
> running scandisk and defrag (200gig HD 94% free space) I only use one
> antivirus program and have tried different anti-spyware programs and
> uninstalling the old ones thinking there may be a conflict (doesn't matter -
> freeze happens no matter what) I scan for viruses and spyware every day
> (Norton - and online scans at trendmicro and pandasoft regularly) I have
> checked the security on my computer at various sites and it says my computer
> is extremely secure. Recently upgraded RAM thinking it may be a memory
> problem (went from 512MB to 1.5gig) processor is 3.2gig I connect wireless
> on an extremely secure router (and have since july - problem did not start
> until september) None of my files are shared and intrusion detection is very
> secure. Computer freezes at random times with different programs - does
> not seem to be ryhme or reason to it. Ran eventvwr after restart and does
> not seem to show a problem. There is no conflict when I check for hardware
> conflicts. I made sure my wireless network connection is the only one
> enabled. Techs cannot find any problem and I did everything HP online
> support suggested. ALL of my windows (XP home) updates are installed -
> including the optional updates. This problem continues even with the newly
> formatted new HD so I don't believe it's the HD or corrupt windows. SP2 if
> that matters. When it freezes, there is no error screen or no way to get to
> the task manager - must power off to reboot.
>
> Here is the specs on the computer:
>
> HP Pavilion a820n desktop WinXP SP2 (completely updated)
> 3.2gig processor
> 1.5gig RAM (just upgraded from 512MB)
> 200gig HD (94% free)
>
> Only hardware upgrades since new was the wireless card (linksys) and the new
> HD after the HD hardware failure (repair station installed, formatted and
> they reinstalled the wireless software) and the 1gig RAM although problems
> started before the new HD and the RAM upgrade.
>
> Freezes even happen within a few hours of running scandisk / defrag and
> knowing there is no viruses or malware (I was completely scanning everything
> when it first started freezing thinking it was viral related) I am a fanatic
> keeping viruses, adware, and spyware out (repair station says my computer is
> the cleanest they've seen)
>
> I am out of ideas on what could be wrong and how to fix. Every time I
> thought I found the problem, it continues to freeze up. Never more than once
> a day (so far anyway) Minutes to a couple of days after reboot (usually at
> least several hours)

I had uninstalled norton (I had continued this on another forum) Just now
convinced I found what was wrong and here is what I posted on the other forum
(Aumhanet that was reccomended on this forum) For all the details of what
else I had tried, please go there and look under the 'hijackthis' my user
name there is Nancy. :


Since the computer was still under warranty, I took it to the repair shop
and they ran harware tests for five straight days without a problem being
detected and without it freezing. They also made sure Windows was not
corrupted. I took the entire system (except printer) and they could not
detect any problem. This lead me to believe it was likely a windows program
(in which case it would have been in the event viewer or dr. watson logs so I
did not think this was likely) or it had to do with the wireless card
(because it did not freeze while running the DOS hardware checks) Since it
was still under warranty, they said they would get HP to send a new power
supply and try that. I took the computer home until they received the power
supply. I told the tech that if it still froze with the power supply, I
would try swapping the wireless card with the other computer (identical
wireless card)

The computer still froze. When they replaced the power supply, the pagefile
usage imediately dropped in half (changing no other settings) so I thought it
was fixed. 30 hours later, it froze again. After rebooting, it froze again
12 hours later, then an hour after that. While trying to find information on
the driver from the tech support page for the wireless card, I found another
driver so I decided to try that before I swapped the wireless cards. After
installing the driver and rebooting, I hurried up and waited for it to freeze
again. Seven days later, it had not froze. I rebooted (normal reboot for a
program installation) and wanted to wait another seven days to make sure.
After a power outage and a couple of cable outages (weather related) I had to
start the test all over - so that is why I had not posted any sooner. It has
been 6 days and 12 hours since rebooting without any interuptions. I believe
it was the driver for the wireless card or the driver which was corrupted by
a failing or wrongfully installed power supply (if that is at all possible)

I still have questions and a few theories.

If it was the driver that came with the wireless card, then why did it not
start happening until two months after installing it?

The other computer (an e-machine) has the identical wireless card and the
driver which came with it - same as this computer. The theory I have is that
there was a driver update available on the microsoft update site and I had
updated it in september and when the HD was replaced in november (due to HD
failure), the tech that installed the new HD reinstalled the faulty driver
from microsoft (they installed the driver for the wireless card at my request
when the HD was replaced and they made sure all the microsoft updates were
done before I picked it up) or is it possible that a faulty power supply
could corrupt the driver for the wireless card? Why would a power supply
even affect the pagefile usage?

The other computer has had no problems so could the driver have been updated
with a microsoft optional update have been the wrong one or a corrupted one?
(remember, driver was installed twice - once by me and once by the tech that
installed the replaced HD and the same freeze problem happened before and
after the HD replacement)

Since it appears to have been the wrong or a corrupted wireless card driver,
why would it be so sporadic and only have froze 3+ days instead of more
frequently?

I thank everyone for their time and help - I'm posting what I have found in
case anyone else has the same problem. Hopefully I can get some answers so I
can learn =)





"MVonAhnen" wrote:

> I have almost exactly the same problem with my Acer laptop. I thought it was
> my memory upgrade, but it only happens when my computer is active on the
> network. It never happens when I am running my CAD programs that use much
> more memory.
>
> Does this happen at all when your computer is not sending network traffic?
>
> "Nancy" wrote:
>
> > Gerry,
> >
> > I've used CWshredder at Trend Micro and it has not detected anything (I will
> > try it again just to be thorough) I just finished running antispyware and
> > NAV in safe mode and nothing detected. I emailed you the HijackThis log that
> > I did right after I installed it and then again right after rebooting after
> > running NAV and antispyware in safe mode. I will also post the log on the
> > Hijack this forum - although I did not see anything in it myself.
> > Everything I did previously, I would have been shocked if I had malware or a
> > virus. Like I stated, this is just to be thorough.
> >
> > I did increase the pagefile size instead of letting windows handle it - is
> > this a good idea or not? With as much memory the computer has, should this
> > be necessary? Computer does seem to be running faster (and it was pretty
> > fast before)
> >
> >
> >
> >
> >
> > "Gerry Cornell" wrote:
> >
> > > Nancy
> > >
> > > I have not used CWShredder but it detects a small group of malware the other
> > > anti-spyware programmes may not.
> > > http://www.intermute.com/products/cwshredder.html
> > >
> > > --
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > >
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > > "Nancy" <Nancy.DeleteThis@discussions.microsoft.com> wrote in message
> > > news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> > > > Gerry,
> > > >
> > > > I have repeatedly scanned my computerformalware and viruses and none of
> > > > the
> > > > scans have shown anything. The computer was also scanned with a Linux
> > > > based
> > > > program when it was in the shop for the HD replacement (under warranty)
> > > > and
> > > > when in the shop for the memory upgrade two weeks ago. The repair shop's
> > > > scan showed no malware / viruses. I am revisiting every possibility once
> > > > again to see if there is something that has been overlooked. I do things
> > > > very thoroughly and to overlook the malware / virsus possibility when
> > > > revisiting every other possibility would not be keeping to my standards.
> > > > I
> > > > even checked the devise drivers once again to make sure they are not the
> > > > cuilprit. malware and viruses will be checked again just to be
> > > > thorough -
> > > > I doubt they are there, but it is something I will continue to look into
> > > > until this problem is solved.
> > > >
> > > > I'm about to download and run Hijack This and I will post it to their
> > > > forum
> > > > and email you a copy of it as requested.
> > > >
> > > > I wish there were an error message when it freezes - it would help to have
> > > > a
> > > > starting point in where to look. I have used AOL and MSN Messenger since
> > > > I
> > > > got this computerfebruary 2005 (and on my old computer for many years)
> > > > The
> > > > problem started in september. Since the freeze started happening, I
> > > > upgraded
> > > > MS Messenger - and for a time had it off and the computer still froze so I
> > > > started using it again (sorry - forgot to mention that) I think I have it
> > > > narrowed down to NAV being the problem if it is software related
> > > > (although,
> > > > once again, everything will be repeatedly checked until I find the
> > > > solution)
> > > >
> > > > Thanks again,
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > 6 N/A YOUR-03667082DE
> > >
> > >
> > >

I had uninstalled norton (I had continued this on another forum) Just now
convinced I found what was wrong and here is what I posted on the other forum
(Aumhanet that was reccomended on this forum) For all the details of what
else I had tried, please go there and look under the 'hijackthis' my user
name there is Nancy. :


Since the computer was still under warranty, I took it to the repair shop
and they ran harware tests for five straight days without a problem being
detected and without it freezing. They also made sure Windows was not
corrupted. I took the entire system (except printer) and they could not
detect any problem. This lead me to believe it was likely a windows program
(in which case it would have been in the event viewer or dr. watson logs so I
did not think this was likely) or it had to do with the wireless card
(because it did not freeze while running the DOS hardware checks) Since it
was still under warranty, they said they would get HP to send a new power
supply and try that. I took the computer home until they received the power
supply. I told the tech that if it still froze with the power supply, I
would try swapping the wireless card with the other computer (identical
wireless card)

The computer still froze. When they replaced the power supply, the pagefile
usage imediately dropped in half (changing no other settings) so I thought it
was fixed. 30 hours later, it froze again. After rebooting, it froze again
12 hours later, then an hour after that. While trying to find information on
the driver from the tech support page for the wireless card, I found another
driver so I decided to try that before I swapped the wireless cards. After
installing the driver and rebooting, I hurried up and waited for it to freeze
again. Seven days later, it had not froze. I rebooted (normal reboot for a
program installation) and wanted to wait another seven days to make sure.
After a power outage and a couple of cable outages (weather related) I had to
start the test all over - so that is why I had not posted any sooner. It has
been 6 days and 12 hours since rebooting without any interuptions. I believe
it was the driver for the wireless card or the driver which was corrupted by
a failing or wrongfully installed power supply (if that is at all possible)

I still have questions and a few theories.

If it was the driver that came with the wireless card, then why did it not
start happening until two months after installing it?

The other computer (an e-machine) has the identical wireless card and the
driver which came with it - same as this computer. The theory I have is that
there was a driver update available on the microsoft update site and I had
updated it in september and when the HD was replaced in november (due to HD
failure), the tech that installed the new HD reinstalled the faulty driver
from microsoft (they installed the driver for the wireless card at my request
when the HD was replaced and they made sure all the microsoft updates were
done before I picked it up) or is it possible that a faulty power supply
could corrupt the driver for the wireless card? Why would a power supply
even affect the pagefile usage?

The other computer has had no problems so could the driver have been updated
with a microsoft optional update have been the wrong one or a corrupted one?
(remember, driver was installed twice - once by me and once by the tech that
installed the replaced HD and the same freeze problem happened before and
after the HD replacement)

Since it appears to have been the wrong or a corrupted wireless card driver,
why would it be so sporadic and only have froze 3+ days instead of more
frequently?

I thank everyone for their time and help - I'm posting what I have found in
case anyone else has the same problem. Hopefully I can get some answers so I
can learn =)





"MVonAhnen" wrote:

> I have almost exactly the same problem with my Acer laptop. I thought it was
> my memory upgrade, but it only happens when my computer is active on the
> network. It never happens when I am running my CAD programs that use much
> more memory.
>
> Does this happen at all when your computer is not sending network traffic?
>
> "Nancy" wrote:
>
> > Gerry,
> >
> > I've used CWshredder at Trend Micro and it has not detected anything (I will
> > try it again just to be thorough) I just finished running antispyware and
> > NAV in safe mode and nothing detected. I emailed you the HijackThis log that
> > I did right after I installed it and then again right after rebooting after
> > running NAV and antispyware in safe mode. I will also post the log on the
> > Hijack this forum - although I did not see anything in it myself.
> > Everything I did previously, I would have been shocked if I had malware or a
> > virus. Like I stated, this is just to be thorough.
> >
> > I did increase the pagefile size instead of letting windows handle it - is
> > this a good idea or not? With as much memory the computer has, should this
> > be necessary? Computer does seem to be running faster (and it was pretty
> > fast before)
> >
> >
> >
> >
> >
> > "Gerry Cornell" wrote:
> >
> > > Nancy
> > >
> > > I have not used CWShredder but it detects a small group of malware the other
> > > anti-spyware programmes may not.
> > > http://www.intermute.com/products/cwshredder.html
> > >
> > > --
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > >
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > > "Nancy" <Nancy.RemoveThis@discussions.microsoft.com> wrote in message
> > > news:97CC1A54-7BF8-485C-A08B-4E77A4EC912E@microsoft.com...
> > > > Gerry,
> > > >
> > > > I have repeatedly scanned my computerformalware and viruses and none of
> > > > the
> > > > scans have shown anything. The computer was also scanned with a Linux
> > > > based
> > > > program when it was in the shop for the HD replacement (under warranty)
> > > > and
> > > > when in the shop for the memory upgrade two weeks ago. The repair shop's
> > > > scan showed no malware / viruses. I am revisiting every possibility once
> > > > again to see if there is something that has been overlooked. I do things
> > > > very thoroughly and to overlook the malware / virsus possibility when
> > > > revisiting every other possibility would not be keeping to my standards.
> > > > I
> > > > even checked the devise drivers once again to make sure they are not the
> > > > cuilprit. malware and viruses will be checked again just to be
> > > > thorough -
> > > > I doubt they are there, but it is something I will continue to look into
> > > > until this problem is solved.
> > > >
> > > > I'm about to download and run Hijack This and I will post it to their
> > > > forum
> > > > and email you a copy of it as requested.
> > > >
> > > > I wish there were an error message when it freezes - it would help to have
> > > > a
> > > > starting point in where to look. I have used AOL and MSN Messenger since
> > > > I
> > > > got this computerfebruary 2005 (and on my old computer for many years)
> > > > The
> > > > problem started in september. Since the freeze started happening, I
> > > > upgraded
> > > > MS Messenger - and for a time had it off and the computer still froze so I
> > > > started using it again (sorry - forgot to mention that) I think I have it
> > > > narrowed down to NAV being the problem if it is software related
> > > > (although,
> > > > once again, everything will be repeatedly checked until I find the
> > > > solution)
> > > >
> > > > Thanks again,
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > 6 N/A YOUR-03667082DE
> > >
> > >
> > >